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Frequently Asked Questions

The temperature/pressure in the jacket will not rise.

If your unit is equipped with an integral steam generator, verify that the generator has pressure. If the generator does not have pressure then press the Generator On/Off button on the Main Menu. If you can hear the contactor clicking on and off then you know the problem is on the generator side (not the […]

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What if my sterilizer loses internet connectivity?

If your cloud-connected sterilizer loses internet connectivity, it will detect an internet disconnection and buffer the data locally inside the sterilizers. Buffered data will be transferred to the cloud as soon as the internet connection is re-established. The software will also detect a sterilizer offline event and alert the associated users based on their configured preference.

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What is covered under my sterilizer warranty?

Everything except consumables. More details are available here: //www.insarizona.com/support-and-services/warranty/

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What is TetraScience?

TetraScience is a cloud-based software platform for scientific instruments. The platform helps researchers remotely monitor and manage their instruments and experiments. The TetraScience cloud software enables remote monitoring, alerting, and data capture for a myriad of laboratory instruments.

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What is the heat loss for my autoclave?

Refer to the production specification sheets located here: //www.insarizona.com/resources/literature/

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What is the lead-time for delivering an autoclave?

Delivery times can range from 30-120 days. Please contact us for more information.

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What is the minimum water pressure needed for incoming water to the generator?

Refer to the production specification sheets located here: //www.insarizona.com/resources/literature/ or review your installation instructions.

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What is the water quality that is needed for my generator?

访问这个页面的更多信息在水质量ity for your steam generator: //www.insarizona.com/products/smart-options/water-purification-systems/why-purify-your-water/

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What parts do you recommend replacing during PM?

Consolidated recommends replacing parts found in our convenient parts packages known as SterilCare PartsPAX. These PartsPAX include the recommended certified components to keep your sterilizer working reliably and safely over time. Contact us for direct advice and also spend a few minutes reading our maintenance guidelines article located here: //www.insarizona.com/steam-autoclave-answers-to-3-common-maintenance-questions/

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Where do I find information about water connections required for my autoclave?

Refer to the production specification sheets located here: //www.insarizona.com/resources/literature/ or review your installation instructions.

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